🔄 Return & Refund Policy – Indiczon.com

Effective Date: [Insert Date]
Serving You With Culture, Quality & Commitment.

At Indiczon.com, we take great pride in curating and delivering world-class Indian cultural, handcrafted, and wellness products. Every item is carefully quality-checked, securely packaged, and dispatched with high standards. Therefore, as a general policy, refunds are not offered.

However, we value genuine concerns. In certain exceptional circumstances, refunds or exchanges may be considered as outlined below.

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📌 1. General Policy – No Refunds

Please note:

• We do not offer refunds on any products once sold, as our offerings are carefully selected and undergo stringent quality checks.

• Minor color, pattern, or texture variations are natural with handcrafted, organic, or artisanal items and are not considered defects.

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✅ 2. When Returns/Refunds May Be Accepted

Refunds or exchanges may be offered only if:

• You received the wrong item (completely different product than ordered)

• The product is damaged or broken in transit (with valid photo proof)

• The item is defective or unusable due to manufacturing issues

• You report the issue within 48 hours of delivery

📷 Photo/video evidence is mandatory to support your claim.
Refunds will only be processed upon approval after inspection.

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🔁 3. Replacement Policy

If your issue qualifies for return:

• You may be offered a replacement of the same product, depending on availability.

• If unavailable, we may offer you a store credit or conditional refund, solely at our discretion.

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❌ 4. Non-Returnable / Non-Refundable Products

We cannot accept returns or refunds for:

• Used, opened, or altered products

• Customized or personalized orders

• Spiritual, pooja, or ritual items

• Perishable or edible goods (e.g., herbs, desi ghee, food items)

• Products purchased on discounts, combos, or clearance sales

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💳 5. Refund Processing (If Approved)

• Approved refunds (only in rare cases) will be processed within 7–10 business days

• Refunds will be issued to the original payment method only

• For COD orders, refunds will be made via bank transfer or store credit

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📦 6. How to Request a Return or Replacement?

1. Email us at support@indiczon.com within 48 hours of receiving your order

2. Include:

   • Your Order ID

   • Clear photos/videos of the item and package

   • Reason for return or refund request

3. Wait for our support team’s review and instructions

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🚚 Return Shipping Responsibility

• If the error is on our part (wrong or damaged product), we will cover the return shipping.

• If the return is requested due to personal preference or non-qualifying reason, return shipping will be the customer’s responsibility.

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🛡️ Final Authority

Indiczon reserves the right to approve or reject refund and return requests at its sole discretion.
We strive to handle each query with care, compassion, and fairness.

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📬 Contact Us

For any support related to returns or shipping:

📧 Email: indiczon@gmail.com
📞 WhatsApp/Phone: [+91-9829049516]
🌐 Website: www.indiczon.com

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🚚 Shipping Policy – Indiczon.com
Delivering Culture with Care. At Indiczon.com, we are committed to delivering your orders efficiently, safely, and on time. This Shipping Policy outlines how your products are processed, shipped, and delivered – whether within India or internationally.

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📍 1. Delivery Locations

We currently ship across:

• 🇮🇳 All major cities, towns, and villages across India

• 🌍 Selected international countries via trusted courier partners

If you are unsure whether we deliver to your location, please contact us before placing your order.

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⏱️ 2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment.

• Handcrafted or made-to-order items may take up to 5–7 days before dispatch.

• Orders are not shipped or delivered on Sundays or public holidays.

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🚛 3. Shipping Methods & Partners

We use reliable shipping partners like:

• Delhivery, Bluedart, Shiprocket, India Post (India)

• DHL, FedEx, Aramex (for international)

Shipping speed depends on product type (stocked vs dropshipped), location, and courier service availability.

 

📦 4. Estimated Delivery Time

RegionDelivery Timeline

📍 Metro Cities (India)3–5 working days

🏞️ Other Indian Locations5–9 working days

🌐 International Shipping10–20 working days (depending on country)

Note: COVID, strikes, customs clearance, or natural disruptions may cause delays.

 

💰 5. Shipping Charges

Order ValueShipping Fee 

📦 International shipping charges are calculated at checkout based on destination & weight.

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🧾 6. Tracking Your Order

Once your order is shipped, you will receive:

• 📧 Email / SMS with tracking link

• 📦 Courier partner & AWB number

You can also track your order anytime on the “Track Order” page of our website.

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🔁 7. Delivery Issues

• If delivery fails due to incorrect address or unavailability, courier will attempt re-delivery.

• After 2 failed attempts, the item is returned to origin, and reshipping may be chargeable.

• For damaged or tampered parcels, please refuse delivery and contact us immediately with photo proof.

 

🧭 8. Special Instructions

For time-sensitive deliveries (festivals, gifts, rituals), please leave a note at checkout or email indiczon@gmai.com after placing your order.

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📬 Contact for Shipping Support

📧 Email: indiczon@gmail.com
📞 Phone/WhatsApp: [+91-9829049516]
🌐 Website: www.indiczon.com